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What If My Password Doesn’t Work?

What If My Password Doesn’t Work?
Posted on 01/29/2014

If you are having trouble with your password for Active Directory when logging in to email or other systems connected to Active Directory, please follow these instructions to troubleshoot your account.

1. Go to http://arms.wacoisd.org.
2. Try logging in with your username and password first.
3. If you can log in, then use those credentials to log in to email and other systems.
    a. If you still can't log in to a specific system, then the problem might be with that specific system. Submit a work order for someone to help you troubleshoot your problem.
4. If you can't log in, click Forgot my password
5. Enter your username and click Next.
6. Answer 2 of your 5 security questions. Click Next.
    a. If you have forgotten the answers to your security questions, please contact the Technology Help Desk, 755-9599 or helpdesk@wacoisd.org
7. Reset your password.
   a. If you receive the error that the system was unable to authenticate at this step, your password might be expired. Follow the instructions at How to Change Your Password to check if your password is expired and change it.
8. On success, use this new password for email and other systems.
    a. If you still can't log in to a specific system, then the problem might be with that specific system. Submit a work order for someone to help you troubleshoot your problem.

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