How to Change or Reset Your Password

How to Change or Reset Your Password

How to Change Your Password

For security purposes Active Directory passwords expire on a regular basis. First Class caches (temporarily saves) your credentials and will allow you to log in even if your AD password expires. However, the proxy override, Help Desk system, computer logins, TEAMS and other systems will not work when your password is expired. There are several ways to change your password.

1. Log in to AD
A. Find a computer with the following login screen:


B. Log in using your Active Directory credentials. If your password is set to expire soon, you will receive the notification on the bottom right hand side.


C. Press CTRL+ALT+DELETE and select Change a password

D. Fill out the fields (Old password, New password, Confirm password).


E. Click "OK" on Message.


F. You have successfully changed your password.

1. Expired password
A. If your password is expired, when you try to log in to a computer on Active Directory you will get a message saying that it is expired and asking you to change it.

B. Click OK to change your password. (Go to step D)

Your new password must still conform to the complexity requirements for Active Directory:

  • Not contain user's account name or parts of user's full name that exceed two consecutive characters
  • Not contain spaces
  • Be at least 8 characters in length
  • Contain an English uppercase character (A-Z)
  • Contain an English lowercase character (a-z)
  • Contain at least one number (0 through 9)
  • Contain at least one non-alphabetic character (For example !, $, @ or #)

Once you get the message that you have successfully changed your password, log in to First Class. All other systems that use your Active Directory account will now work with the new password.

To change your password using the ARMS system.

 A. Go to

B. Log in with your current credentials.


C. Select Change password and update the password information.

Note: If you have forgotten you password you can also reset your password through ARMS.  On the log in page select "Forgot My Password", enter your username and answer the challenge response questions provided.  If you are having problems remembering the answers, please call the Technology Help Desk.



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